Refunds & Returns
REFUND POLICY
Walder and Me aims to ensure that all products you purchase from us arrive in perfect condition. However, should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue. If you are not completely satisfied with your purchase within the first 30 days of the date of purchase, please contact us at info@walderandme.co.nz to arrange for the product to be returned or refunded.
All refunds are subject to the terms and conditions set out in this Refund Policy.
Consumer Guarantees Act 1993
The 30 day refund policy described in this Refund Policy is offered in addition to, and not in place of, any obligation we owe to consumers pursuant to the Consumer Guarantees Act 1993 (CGA). This Refund Policy is subject to the provisions of the CGA in all cases where you are a consumer and do not acquire the Products for the purposes of business. In this clause the terms “consumer” and “business” have the meanings given to them in the CGA. Nothing in this Refund Policy is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by that Act, and the terms set out herein are to be modified to the extent necessary to give effect to that intention.
Returns
Our refund policy lasts for 30 days. If more than 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns will be inspected by us upon receipt.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We reserve the right to reject a request for a refund for any reason whatsoever, including (but not limited to) the condition of the product or packaging of the returned item.
If your request for a refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period of time following the date of that approval.
Late or missing refunds (if applicable)
If, following a reasonable period from the date on which we notified you of acceptance of your refund request, you are yet to receive a refund, we recommend that you:
- first check your bank account again; then
- contact your credit card company, as it may take some time before your refund is officially posted; then
- contact your bank. There is often some processing time before a refund is posted; and finally
- if you’ve done all of this and you still have not received your refund, please contact us at info@walderandme.co.nz
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to request to exchange a product you have ordered for another of the same item, please send us an email at info@walderandme.co.nz. Applications for an exchange will be considered by us on a case-by-case basis and we will exercise our sole discretion in determining whether to allow an exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning an item over $75 to us, we recommend that you use a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.